Effective Date: January 18, 2025

Welcome to The Nurse Navigators (“we,” “us,” “our”). By accessing and using our website www.thenursenavigators.com (the “Site”) and its services, you (“you,” “your,” or “User”) agree to comply with and be bound by these Terms and Conditions (“Terms”). Please read these Terms carefully before using the Site.

If you do not agree with these Terms, you should not access or use the Site or any of our services. We reserve the right to modify, update, or revise these Terms at any time, and such changes will be effective immediately upon posting on this page. Please review these Terms regularly to stay informed about any updates.

1. Acceptance of Terms

By using or accessing the Site, you agree to be bound by these Terms, as well as our Privacy Policy, which is incorporated by reference into these Terms. If you do not agree with these Terms, you must discontinue use of the Site.

2. Eligibility

You must be at least 18 years of age or the legal age of majority in your jurisdiction to use the Site and access its services. If you are under the age of 18, you may use the Site only with the consent and supervision of a parent or legal guardian.

3. Services Provided

The Nurse Navigators provides personalized support, guidance, and advocacy services to individuals navigating healthcare challenges, particularly those related to chronic illness, health emergencies, and advanced care planning. Our services include, but are not limited to:

• Health reviews and consultations
• Surgical guidance
• Chronic illness support
• Nurse advocacy
• Advanced care planning
• Concierge nurse services (California only)

These services are provided through online consultations, communication via email or phone, and in certain cases, in-person consultations (where applicable).

4. Use of the Site

The Site is for your personal use only. You may not use the Site for any illegal or unauthorized purposes. You agree to comply with all applicable laws and regulations while using the Site.

You agree not to:

• Engage in any activity that interferes with or disrupts the Site or the servers and networks connected to the Site.
• Upload or transmit any harmful code, viruses, or other malware.
• Attempt to access any part of the Site without proper authorization.
• Use any automated means (e.g., bots, crawlers) to access or collect information from the Site.

5. Consultations and Healthcare Advice

While The Nurse Navigators provides healthcare guidance, advocacy, and advice, we are not a medical provider. Our services are not a substitute for professional medical advice, diagnosis, or treatment. Always consult with your physician or other qualified healthcare providers before making any healthcare decisions.

• No Medical Liability: We are not liable for any health-related decisions you make based on the information provided by our nurses or staff.
• No Doctor-Patient Relationship: The use of our services does not create a doctor-patient relationship, and any consultations are for informational and educational purposes only.

6. Account Registration

To access certain services on the Site, you may need to create an account. When you create an account, you agree to provide accurate and complete information and to update it as necessary. You are responsible for maintaining the confidentiality of your account and password and agree to notify us immediately of any unauthorized use of your account.

We reserve the right to suspend or terminate your account if we believe that you have violated these Terms or our Privacy Policy.

7. Payment and Fees

Some services on the Site, such as consultations or nurse concierge services, may require payment. The fees for these services will be clearly indicated at the time of purchase. By using these paid services, you agree to pay the applicable fees.

• Payment Processing: All payments are processed through secure third-party payment processors. We do not store your credit card or payment details.
• Refunds: Refunds are subject to the specific terms outlined for each service. Please contact us at info@thenursenavigators.com for any refund requests.

8. Intellectual Property

The content, design, text, graphics, logos, images, and other materials on the Site are owned by The Nurse Navigators or its licensors and are protected by intellectual property laws, including copyright and trademark laws.

You may not:

• Reproduce, distribute, or display any part of the Site without our express written permission.
• Modify or create derivative works from any content on the Site.

9. Third-Party Links

The Site may contain links to third-party websites or services that are not owned or controlled by The Nurse Navigators. We are not responsible for the content, privacy policies, or practices of any third-party websites. You acknowledge and agree that we are not liable for any damages or losses arising from your use of third-party websites.

We encourage you to review the privacy policies and terms of use of any third-party sites before interacting with them.

10. Disclaimers and Limitations of Liability

A. No Medical Advice

The information provided on the Site and through our services is intended for informational and educational purposes only. It is not intended as a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified healthcare providers with any questions you may have regarding a medical condition.

B. Limitation of Liability

To the fullest extent permitted by law, The Nurse Navigators and its affiliates, directors, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from:

• Your use or inability to use the Site.
• Any services provided through the Site.
• Any unauthorized access to or alteration of your personal information.
• Any other matter related to the Site.

11. Indemnification

You agree to indemnify, defend, and hold harmless The Nurse Navigators, its affiliates, officers, employees, agents, and partners from any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of:

• Your use of the Site or services.
• Your violation of these Terms.
• Your violation of any rights of third parties.

12. Termination

We reserve the right to suspend or terminate your access to the Site at our discretion, without notice, for any reason, including but not limited to your violation of these Terms. Upon termination, your right to use the Site will immediately cease, and we may delete your account and any associated information.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of California, USA, without regard to its conflict of law principles. You agree to submit to the exclusive jurisdiction of the courts located in California for any disputes arising out of or related to these Terms.

14. Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision will be deemed severable from these Terms and will not affect the validity and enforceability of the remaining provisions.

15. Entire Agreement

These Terms, along with our Privacy Policy and any other legal notices or agreements published on the Site, constitute the entire agreement between you and The Nurse Navigators regarding the use of the Site and its services.

16. Contact Information

If you have any questions or concerns about these Terms and Conditions, please contact us at:

Email: info@thenursenavigators.com