Effective Date: January 18, 2025

The Nurse Navigators (“we,” “us,” or “our”) is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines the types of information we collect, how we use it, and the steps we take to protect your information when you visit our website, www.thenursenavigators.com (the “Site”).

By accessing or using our Site, you agree to the terms of this Privacy Policy. If you do not agree with this policy, please refrain from using our services or providing any personal information.

1. Information We Collect

We collect personal information when you interact with our Site or contact us. This information may include:

A. Personal Identification Information

• Name
• Email address
• Phone number
• Postal address (if provided)
• Health-related information (if shared during consultations or communication)

B. Non-Personal Identification Information

• IP address
• Browser type
• Operating system
• Referring website
• Pages viewed
• Time spent on the site
• Cookies (for website analytics and personalization)

C. Health-Related Information

If you request a consultation, we may ask for additional personal information relevant to your care needs, such as health history, current health concerns, and other details that you voluntarily provide.

2. How We Use Your Information

The Nurse Navigators may use your information for the following purposes:

• To provide personalized care and guidance: We use your health-related information to offer tailored support and guidance based on your specific needs.
• To communicate with you: We may use your contact details to respond to inquiries, send updates, and provide support throughout your care journey.
• To process consultations and services: If you schedule a consultation or request services, we may use your information to manage and fulfill your request.
• To improve our services: We use non-personal information to analyze usage trends and improve the functionality and user experience of our website.
• For marketing purposes: With your consent, we may send promotional emails or newsletters regarding new services, content, and resources.
• To comply with legal requirements: We may use your information to comply with legal obligations, resolve disputes, or enforce our agreements.

3. How We Protect Your Information

We take the security of your personal information seriously. We use a variety of physical, electronic, and procedural safeguards to protect your personal information from unauthorized access, alteration, or disclosure. These measures include:

• Encryption: Secure sockets layer (SSL) encryption to protect data transmission on our website.
• Access Control: Limiting access to personal information to authorized staff and partners only.
• Data Retention: We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

However, please note that no method of data transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted service providers who assist us in operating our business, such as:

• Healthcare providers: If you request healthcare guidance or consultation, we may need to share relevant information with medical professionals who assist with your care.
• Third-party vendors: We may share non-personal information with analytics or marketing providers to help us improve the website and provide relevant content.
• Legal obligations: We may disclose personal information if required by law or in response to valid legal requests (e.g., subpoenas, court orders).

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files placed on your device to collect information about your browsing activities. You can adjust your browser settings to refuse cookies or alert you when cookies are being sent. However, some features of the Site may not function properly without cookies.

Types of Cookies We Use:

• Essential cookies: Necessary for the basic functioning of the website.
• Performance cookies: Used to collect information about how visitors use the Site (e.g., Google Analytics).
• Functionality cookies: Used to enhance the functionality of the Site (e.g., remembering your preferences).
• Targeting cookies: Used to deliver personalized content and advertising.

For more information on cookies and how to manage them, you can visit www.aboutcookies.org.

6. Your Choices and Rights

You have several rights regarding your personal information:

• Access: You can request access to the personal data we hold about you.
• Correction: You may update or correct your personal information if it is inaccurate or incomplete.
• Deletion: You can request the deletion of your personal data, subject to certain legal exceptions.
• Opt-out of communications: You can opt out of receiving marketing emails at any time by clicking the “unsubscribe” link at the bottom of our emails or contacting us directly.
• Withdrawal of consent: If we process your personal information based on your consent, you can withdraw that consent at any time by contacting us.

If you are located in California or the European Union, additional privacy rights may apply to you. Please refer to the “California Residents” and “EU Residents” sections for more information.

7. California Residents

If you are a resident of California, you have certain privacy rights under the California Consumer Privacy Act (CCPA). These rights include:

• Right to Know: You have the right to request information about the categories and specific pieces of personal information we collect, use, or share about you.
• Right to Delete: You may request the deletion of your personal information, subject to certain exceptions.
• Right to Opt-out: You have the right to opt out of the sale of your personal information, although we do not sell personal information at this time.
• Right to Non-Discrimination: You will not be discriminated against for exercising any of your CCPA rights.

To exercise any of these rights, please contact us at info@thenursenavigators.com.

8. EU Residents

If you are a resident of the European Union, the General Data Protection Regulation (GDPR) provides you with the following rights:

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You can request that we correct or update any inaccurate or incomplete personal data.
• Right to Erasure: You may request that we delete your personal data under certain circumstances.
• Right to Restrict Processing: You can request that we limit the processing of your personal data in certain situations.
• Right to Object: You can object to our processing of your personal data for direct marketing purposes or for legitimate interests.
• Right to Data Portability: You can request that we provide your personal data in a structured, commonly used, and machine-readable format.

To exercise these rights, please contact us at info@thenursenavigators.com.

9. Links to Third-Party Sites

Our Site may contain links to third-party websites that are not operated or controlled by us. This Privacy Policy applies only to The Nurse Navigators website. We encourage you to review the privacy policies of any third-party sites before providing any personal information.

10. Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal data from a child under 13, we will take steps to delete that information.

11. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Email: info@thenursenavigators.com